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Redesign of Recova App Suite
Recova® is an end-to-end lending automation solution built on an advanced technology infrastructure that digitizes the entire loan onboarding lifecycle from customer walk-in/request to credit decisioning, automated disbursement, loan collections and delinquency management. It consists of three applications: Credit Appraisal Solution, Credit Data Referencing, and Multi-bank Direct Debit Solution.
View Live Project ↗Challenges
- Users reported confusion and inefficiency in navigating the existing platform across three different applications
- Manual processes in loan onboarding were creating bottlenecks and delays
- Lack of cohesive user experience across Credit Appraisal, Data Referencing, and Direct Debit modules
- Limited feedback from commercial banks, MFBs, and fintechs on improving the platform's usability
Solutions
- Conducted comprehensive user research sessions with product team and designers to understand pain points and gather feedback
- Worked with design agency and business analysts to create a unified design language across all three applications
- Implemented streamlined workflows for credit decisioning and automated disbursement
- Collaborated with cross-functional teams including product designers across subsidiary companies to align design with user needs
- Created weekly implementation reports for senior management and stakeholders to track progress
Impact
- Improved user satisfaction scores across commercial banks, MFBs, and fintech clients
- Reduced loan onboarding time through streamlined digital workflows
- Created a cohesive user experience that aligned with end-user expectations
- Established a scalable design system that could be applied across all Qore products
- Enhanced operational efficiency for financial institutions using the platform